TRANSLATION QUALITY POLICY The principal objective of Translating Sense’s policy is to provide its clients with quality services that respond to current and mutually agreed requirements, providing real solutions to specific problems.

Translating Sense holds the double quality certification ISO 9001 and EN 15038 for translation, interpretation, linguistic validation and sworn translation services, which qualifies us as a supplier that meets the highest standards in creating and validating translations.

normas 9001-15038 Quality is a commitment made by Translating Sense and an individual responsibility of each member of its personnel.  It is mirrored in specific actions that internally and externally reflect an image of the company that is identified with professionalism and quality of service. Therefore, we direct our actions towards:

  • Exceeding expectations: to constantly ensure that at every moment we respond to the demands and expectations of our clients.
  • Providing resources: to provide the suitable means for all personnel to identify and freely remove any obstacles to improving the quality of their work.
  • Encouraging continuous improvement: to consider continuous improvement as an ongoing objective, that increases the quality perceived by our clients.
  • Systematize the processes: to systematize the processes, services and action methodologies.
  • Geographical expansion: to introduce the company into ever growing territories.
  • Preventing errors: to correct any nonconformity that occurs, and to place the emphasis on prevention, to avoid repetition.
  • Involving people: to encourage a participatory environment among our employees, joined in one common objective and improving communications.
  • Fulfilling deadlines: to position as key management points the execution of work order schedules and punctuality thereby maintaining trust among our customers, suppliers and external resources.
  • Ethics: to work at all times within the strictest professional ethics.
  • Client Satisfaction: to achieve full client satisfaction through the strict compliance of contract requirements.
  • Legal compliance: to comply with applicable laws and regulations.
  • Training: to encourage the needed training to obtain highly qualified personnel.